We take the time to understand your unique needs and relative goals, allowing ourselves to customize short-term and long-term solutions. This approach to customization enables EOS CCA to provide services and solutions to a wide variety of companies, including landline and wireless carriers, competitive local exchange carriers (CLEC), cable companies, voice over Internet protocol (VoIP) providers, Internet services providers, satellite providers and more.

Deregulation enacted during the previous decade challenged telecom providers to manage the increasing volume of customer requests with their existing staff, or, in many cases, with reduced staff. EOS CCA creates a seamless integration of solutions, transparent to your customers, and provides a vast array of products and services that meet your needs for innovative customer care and receivables management.

In the communications industry, change is constant. Deregulation, competition for increased market shares, mergers and acquisitions, and advances in technology continue unabated. EOS CCA understands the intense pressure that communication companies are under to properly manage their resources and to focus on core competencies. EOS CCA has extensive experience in both the consumer and commercial environments, nationally and regionally, so you can trust our team to be flexible in designing the right solution for your challenges.

EOS CCA has a 20-year history of successful partnerships with communications companies, providing leading-edge solutions for both industrywide and company-specific problems in customer care and receivables management. This position of leadership in our industry is another reason why we are “the right choice” for your customer care and accounts receivable needs.

EOS CCA uses our leading-edge, tactical approach to ensure maximum liquidation of receivables, and maximum customer retention.

We perform all of our activities with the intention of providing you with the best possible service and support.

• Maximize your net return and accelerate cash flow.
• Reduce customer delinquencies and risk.
• Maintain the highest customer care standards.
• Increase customer retention, reduce churn.
• Deliver exceptional, personalized client service.
• Reduce our clients’ operating expenses.
• Provide ethical and professional leadership within the communications industry.
• Serve the communities in which we live and work.

EOS CCA’s Communications Division provides services in the following areas:

• First-party customer care and early intervention.
• First- and third-party pre-collect and early stage receivables management.
• Third-party receivables management – primary, secondary, tertiary and warehousing.
• Portfolio purchases.
• Analytics, score, and score migration services.
• Financial and location attributes, triggers, and watch products and programs.
• Other custom programs: skip, legal, notification

The organizational structure of EOS CCA’s Communications Division is designed to facilitate productivity and quality at every level. Our organizational structure allows for the highest level of coordination of departments and resources, with all staff members working together to meet the goals of our clients.

EOS CCA’s Communications Division specializes in the unique demands of the telecom industry. We are a partner that understands how to serve our clients with knowledge, experience, and top performance in a customer-satisfaction-driven industry.